Alaska Usa Life Insurance – Below are some frequently asked questions and troubleshooting tips from members to access your account online.
Debit card, you can register online. Only the main account signatory can register to access the account online.
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If you have multiple global accounts, you must complete a separate application for each account you wish to access. While filling the application, you can specify additional accounts to which you can transfer funds. You must sign these additional accounts.
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By default, your username is the same as the account number printed on your monthly or quarterly statement, unless you change it. If you changed it and can’t remember, please contact the 24/7 Member Service Center at 800-525-9094.
When you first sign up for an online account, your username is your membership account number and you are assigned a temporary password. We suggest changing your username to something easier to remember.
To change your username, log in to your account and click “Change Username” on the “Account Profile” tab. The new username must be unique, but can contain both alphanumeric characters. Please note: When you sign in to your account by phone, you still use your account number to sign in.
To change your password online, log into your account and select “Change Password” on the “Account Profile” tab.
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Internet banking for business requires password change every 6 months. Passwords cannot be reused for at least 12 months.
If you have forgotten your password, you can reset it by logging in or by contacting our 24/7 Member Service Center at 800-525-9094.
When you first register to log in to your account, you will be given a temporary password that you must change the first time you log in. Choose an 8-12 character alphanumeric password.
Security tip: Create a password made up of letters and numbers. To increase security, avoid dictionary words, easy-to-guess words, or personal information such as phone number, social security number, and company or family name.
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This usually happens when you mistype the username. It also appears when you try to access an account that is not configured to use online account access.
If you entered your username correctly and are receiving an incorrect custom image, please contact the 24/7 Member Services Center at 800-525-9094.
Yes! Members using online account access may choose to receive email statements, electronic versions of your statements, by mail, not bank statements.
If you would like to receive an email reminder when your new email is ready by mail, enter your email and postal address where indicated.
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By registering to receive e-mail statements, you agree to receive your statement and related disclosure and regulatory information electronically. Some notices may still be delivered by post if necessary.
You can set system alerts to notify you when your account balance reaches a certain amount or when future transfers are scheduled.
When a specified alert is triggered, an alert message will appear in your online account logins and will be sent to the email address you specified. Postal Address
Advertisements When you sign up for email, you can choose to receive alerts when the latest report is available to view.
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For compatibility and security, Global recommends that you update your browser to the latest version and stay up-to-date with all browser and operating system patches.
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Enable pop-ups: Online Account Access uses pop-ups for many tasks, including links to external resources, allowing members to access these items without logging out of their Online Account Access session. Bill pay, Visa card information, and credit union product information can be accessed from Online Banking using pop-up windows. For these features to work properly, your browser must be configured to access pop-ups from your online account.
Microsoft, Google, Apple and Mozilla browsers have been tested worldwide. Other browsers that meet the above requirements should work properly with Online Account Access, but are not tested by Global.
To learn how to enable TLS version 1.2, see the documentation provided with the browser or contact the manufacturer. Browsers that do not support TLS 1.2 will not work with Online Account Access.
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For security and compatibility reasons, Global recommends that you update your operating system and web browser with the latest versions and patches.
For security reasons, account access is blocked after a limited number of failed login attempts. Further login attempts will fail with the above message.
Account Login rejects login attempts for several reasons. You may receive the message “You have entered an incorrect username or password or you have exceeded the maximum number of login attempts”.
Confirm your username and password. Enter them carefully to make sure there are no mistakes. Your initial username will be the same as the membership account number printed on your statement, unless you have previously changed it by logging in.
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Confirm that you signed up for this account online by contacting the Member Services Center. If you have multiple account numbers, signing up for online access to one account does not automatically grant you access to the other accounts. You must register to access additional accounts.
If you are still unable to log in after verifying that your browser settings meet our recommendations, please contact the 24/7 Member Service Center at 800-525-9094.
When I try to login to my online account, I get a blank screen. what to do
This type of access problem is usually caused by incorrect browser security settings or disabled cookies. To access Online Account Access, your browser must have Transport Layer Security Version 1.2 (TLSv1.2) security protocol support enabled and accept cookies from Online Account Access servers.
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I got an error message saying “Your session is not authenticated or timed out”. Please login again.”
A session timed out message indicates that too much time has passed between the browser and online account access. Internet Account Access automatically closes inactive sessions as a security measure.
For security and privacy reasons, Global does not recommend leaving your computer unattended during an active account login session. When you are finished using Online Account Access, always click the “Log Out” button in the upper right corner of the Online Account Access screen.
Actions that do not access your online account, such as scrolling or printing a visible page, are not considered activity and do not reset the inactivity timer.
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When an undetected connection error occurs or incorrect data is received from a web browser, Online Account Access can identify these events as potential security risks. For security reasons, the active session or activity has been terminated. Try this:
During periods of high usage, access to your online account may not respond to your login attempts. When this happens, you may not be able to access the login screen to access your online account, or you may receive an error message. Try this:
Global is not responsible for the product, service or website content of any external website and Global’s privacy and security policies do not apply. Electronic payments and transfers are a quick and inexpensive way to transfer funds from one person or company to another. With Online Banking Business Pass, your business can take advantage of online ACH payments, federal tax payments and wire transfers.
Some processes involve the use of federal management tools used by the Federal Reserve Bank and other financial institutions at the national level. These include the Automated Clearing House (ACH), the Electronic Federal Tax Payment System (EFTPS), the National Association of Automated Clearing Houses (NACHA), and FedWire.
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The federally regulated EFTPS, ACH and FedWire systems operate only on bank business days. So, Online Banking Business Pass allows you to create and save tax payments, ACH packets and transfers on weekends and holidays, but they won’t be processed until the next bank business day. Thus, all submission and retrieval